Moving scams range from downright scammy to a bit unfair. That is, some scams aren’t necessarily illegal. However, they’ll make you feel victimized all the same.
A classic “not overtly illegal” moving scam is to advertise or quote one price, then charge a much higher one, based on hidden costs. This is referred to as a “bait and switch”, because the moving company lures a customer in with a low quote, then changes that quote on them when it really matters.
There are a number of hidden costs that a moving company might try to slip by you, including:
- Stairs
- Additional floors
- Mileage
- Time
- Heavy furniture
Fortunately, you can protect yourself from the bait and switch by creating a good contract with the moving company. Talk to your moving company about different potential charges, like a fee for stairs, then either put everything into the contract or make sure the contract doesn’t allow for any un-named costs.
If all potential costs are covered, including a limitation on not-listed costs, then you will know exactly what you will be charged, and the moving company won’t have any wiggle room to charge you more.
Of course, this requires that you examine the contract and request additions. If your moving company refuses to put in language of your agreement, then it’s time to look for a new company, because they are probably baiting their hook.